Shipping policy
Duties & Taxes
International orders from our website include all duties and taxes pre-paid so there will be no suprises when you receive your order. At the checkout you will see the full breakdown of duties and showing sales taxes included.
Shipping Locations
Your order will be shipped from one or more of our 4 main warehouse locations — UK, EU, USA or China — depending on your delivery address, stock availability, and product type. Please be aware your order may be split with different products coming from different locations, as a result products may arrive at different times. When products are shipped from outside your country, they are delivered with all duties and taxes prepaid. We aim to dispatch orders within 2 working days. Please note that during peak periods, some delays may occur in processing your order.
For large freight items such as plates, racks, or barbells, we aim to ship within 7 working days, as these require special handling and coordination with a freight carrier.
Shipping/ Delivery Updates
Once your order has been shipped, you will receive an automated confirmation e-mail to let you your order is on its way as well as tracking information if applicable. Sometimes your order will be split i.e., arrive in multiple deliveries. This is especially common if you have ordered some apparel items that will be printed to order, or if we send your order from multiple warehouse locations. The automated shipment email will list what items have been shipped at that time. If you do not receive this e-mail, please contact us.
We use multiple shipping carriers to send items out. We will select the best option based on your location and order size.
Delivery Quotes
For delivery quotes, please add your products to Cart, proceed to Cart and enter correct address details with Postcode/Country and click "Continue to shipping" to display the shipping options along with prices. If you do not see a shipping option it is likely due to the order weight or shipping country. In this case please contact us so we can provide a customised shipping quote.
Collections
We operate from three main warehouses, which also serve as collection points:
- UK: 47 Telford Road, Inverness, IV3 8JA, United Kingdom
- EU: Cargadoorweg 14C, 6541 BT, Nijmegen, The Netherlands
- USA: 4 Townsend West, Unit 4, Nashua, NH 03063, USA
Collection from Warehouse
If you choose the Pick Up option at checkout, your order will be prepared at the selected collection point (allow up to 48 hours). Once ready, you will receive an email notification with collection details. Please bring your confirmation email (digital or printed) when collecting. After pickup, your order will be marked as fulfilled in our system.
VAT EXEMPT ORDERS & VAT RECEIPTS
Please contact shop@cerberus-strength.com if you require to place a VAT exempt order, or require a VAT receipt for an order you have placed or wish to place.
Large Deliveries/ Heavy Goods (Pallets/Crates Service)
Larger sized orders/ Heavy Goods will be shipped using specialised pallet or freight couriers, which means the delivery process will be slightly different compared to a regular order. Some larger orders may be dropped off at the kerbside only. Please note with pallet orders the driver will not be able to dismantle the pallet or move it into any residence or building, unlike a door-to-door courier service.
We will dispatch your order as quickly as possible. Upon delivery, a signature will be required. Once your order reaches the local delivery depot, they will contact you at the provided telephone number to arrange a suitable delivery day from Monday to Friday. Please ensure that the contact number you have provided is accurate. When contacted, please inform the delivery depot of any potential obstacles that may hinder their trucks, such as narrow access roads, low bridges, or security gates. This information will help avoid any delays in receiving your order on the chosen delivery date.
Freight shipping times are normally between 3-5 working days. However depending on your location can take up to 7 working days, we cannot guarantee freight shipping times.
Please be aware we cannot ship freight to some international countries.
If there are any issues with the delivery or if any of your contact details are incorrect, please inform us promptly.
Any queries before placing a large order, please do not hesitate to contact us.
Working Days, Bank Holidays and Public Holidays
A working day is defined as Monday-Friday, and this excludes Bank Holidays and Public Holidays.
Delivery Terms
(a)While Cerberus Strength strives to ensure timely delivery as requested by the Customer, it cannot be held accountable for any loss, whether direct or indirect, resulting from errors or delays caused by Third parties or the Customer’s own errors.
(b)The company cannot be held responsible for the decisions, errors, or actions of Third Parties involved in providing the Service or Services offered by Cerberus Strength. The Customer agrees to indemnify Cerberus Strength against any consequential loss incurred by the Customer due to errors, omissions, or actions of Cerberus Strength, the Customer or Third Parties.
(c)Cerberus Strength will not be held liable in the event of default by 3rd-party shipping services. The terms and conditions of the Royal Mail apply.
(d)At checkout, various options are available with estimated delivery times provided. We make every effort to inform the customer of any potential delays. For orders sent via Standard Shipping weighing under 3kg, we kindly request that the customer allow 7 working days for UK orders and 28 working days for international orders. Only after this time will carriers consider the shipment lost or missing. Please refer to the delivery page for comprehensive details on our delivery services.